FAQ (Frequently Asked Questions)

1. What services does Limelight Payments offer?

Limelight Payments provides comprehensive merchant services, including credit and debit card processing, online payment solutions, a cash discount program, mobile payment options, and POS systems. We specialize in helping businesses reduce processing fees and enhance payment efficiency.

2. How does Consumer Pay (Cash Discount Program) work?

The Consumer Pay program, also known as the Cash Discount Program, helps merchants offset almost all credit card processing fees by adjusting their pricing. A small service fee is built into the posted prices to account for the cost of card acceptance. Customers who pay with a credit card pay the newly advertised higher price that includes the mark-up. Customers who pay with cash receive an immediate discount equivalent to that fee—effectively paying a lower price. A longstanding tradition at gas stations is now more popular than ever for every other business type.

Most POS systems we offer are designed to automatically calculate and apply these price differences, making the process seamless for business owners. They also generate detailed reports that show the total amount of fees offset, helping merchants track savings and stay organized for accounting and compliance.

3. Is Consumer Pay (Cash Discount Program) legal?

Yes, our Cash Discount Program is fully compliant with all applicable laws and card network regulations. We provide merchants with the necessary signage and compliant equipment to ensure transparency and legality in all 50 states.

4. Can Limelight Payments integrate with my existing POS system?

In many cases, yes. Limelight Payments aims to offer versatile solutions that can integrate with a wide range of POS systems. Please contact us with your specific software or POS model, and our team will work with you to determine compatibility and integration solutions.

5. How fast is the setup process with Limelight Payments?

We pride ourselves on a quick and easy setup process. Most businesses can be up and running with our payment solutions within a few days, depending on the complexity of their systems and specific needs. In most cases, businesses can expect to receive their new POS system in 4-5 business days.

6. Do you offer support for setup and ongoing maintenance?

Absolutely. At Limelight Payments, we go beyond standard support by offering personalized, one-on-one service from day one. You won’t be stuck calling an overseas 800 number or dealing with a rotating cast of “support specialists.” Instead, you'll have a dedicated POS expert—someone who personally helped set up your system—whom you can call or text directly for help.

Your expert will assist with everything from adding inventory and building online ordering sites to integrating gift cards, payroll, and more. We tailor the system to work for your business, not the other way around.

And if your expert is ever unavailable, you’ll still have full access to 24/7 live customer service and technical support. The difference? That traditional support becomes your backup, not your only option. We know most POS providers get complaints about support—and we’ve built our service model specifically to prevent those frustrations.

7. Are there any hidden fees with Limelight Payments?

Transparency is key to our service philosophy. We provide clear, upfront pricing without hidden fees. Any potential fees will be fully disclosed and explained during your account setup.

8. How can I apply for Limelight Payments merchant services?

Applying is easy! Simply visit our website and fill out the application form, or give us a call to speak directly with a representative who can guide you through the process.

9. What makes Limelight Payments different from other merchant service providers?

At Limelight Payments, we focus on personalized service and innovative solutions to help businesses save on processing fees and improve their payment systems. With our one-on-one account management and fast, easy setup, we ensure our clients receive the best support and technology tailored to their needs.

10. How can I contact Limelight Payments for more information?

For more information or to get started with our services, you can reach us through our website's contact form, email us at [email protected] or call our customer service line at 805-203-6606. Our team is ready to help with any questions or needs you might have.

11. What POS systems does Limelight Payments support?

At Limelight Payments, we understand that each business has unique needs, which is why we offer a diverse selection of POS systems to fit every type of operation. Our range includes industry leaders and innovative solutions, ensuring you find the perfect fit for your business. Here’s a snapshot of the POS systems we support:

• Clover: A versatile and user-friendly system suitable for businesses of all sizes, offering customizable options from mobile POS to full-service stations.

• PayAnywhere: Ideal for on-the-go or small businesses, PayAnywhere provides mobile and tablet solutions that are easy to use and integrate with your sales.

• Salido: Specially designed for the restaurant industry, Salido offers a comprehensive platform that manages everything from orders to inventory and analytics.

• Micros: A robust solution for the hospitality sector, Micros is renowned for its reliability and extensive features that cater to complex operational needs.

• HotSauce: Offers quick service and table service POS solutions tailored for the restaurant industry, emphasizing speed, efficiency, and customer satisfaction.

• And more: We continuously expand our offerings to include the latest and most efficient POS systems on the market. If you have a specific requirement, let us know, and we’ll find a solution that works for you.

12. Can Limelight Payments help me choose the right POS system?

Absolutely! Our team of experts is here to guide you through selecting the best POS system for your business. We consider your business size, industry, specific needs, and budget to recommend the most suitable options. With Limelight Payments, you’re not just getting a POS system; you’re getting a tailored payment solution designed to enhance your operations and save you money.

13. Is it difficult to switch to a new POS system with Limelight Payments?

Switching to a new POS system with us is straightforward. We prioritize making the transition as smooth as possible, with support from our technical team every step of the way. From installation to training your staff, we ensure you’re set up for success.