Return Policy

Thank you for choosing our services for your business needs. We are committed to ensuring the satisfaction and success of our customers. Please review our return policy below, which applies to all hardware purchases made through our website.

Hardware and Merchant Account Connection

All hardware purchased from us must be used in conjunction with a new merchant account set up through our service. Our sales and discounts are exclusively available for new customers or existing customers opening a new location. 

Merchant Account Setup

Following your hardware purchase, our team will contact you to initiate the setup of your merchant account. This account activation is essential for the functionality of your device. The terms and conditions of the merchant account will be presented for your agreement during the setup process.

Commitment Period

Approval of your merchant account may require a commitment to use the account for a specified duration, which varies based on the chosen system, rates, and other factors. These details are negotiable with our sales agent prior to submitting your application.

Refund & Return Policy (Hardware)

Scope: Hardware Covered Under This Policy

This Refund & Return Policy applies only to hardware purchased directly from Limelight Payments, a brand operated by POS Advisors, Inc. (“we,” “us,” “our”).

If hardware is special ordered and/or drop shipped directly from one of our distribution or manufacturing partners, the return, refund, and restocking terms are subject to that partner’s return policy, which may differ from this policy. We will provide the applicable partner policy upon request at the time of purchase when a special order/drop-ship arrangement applies.

Refunds (Direct Purchases Only)

Within 60 Days of Purchase:
If you are unhappy with the equipment for any reason, you may return the hardware for a full refund of the hardware purchase price (direct purchases only). Processing and/or software fees are non-refundable. Refunds are processed within 10 business days after the return is received and approved, and credited back to the original payment method.

Before Merchant Account Activation:
If you decide not to proceed with the new merchant account after purchasing equipment, you are eligible for a refund (direct purchases only). Refunds may take up to 10 business days and will be credited back to your original payment method.

Post Application Decline:
If your merchant account application is declined, you will be refunded for the hardware purchase (direct purchases only). The refund timeline follows the same process above.

After a merchant account is approved, hardware is programmed, and equipment is shipped:
You will no longer be eligible for a refund after 60 days from purchase. However, you may be eligible for our equipment buyback program. Learn more on our Terms & Conditions page.

Conditions for Refunds

• Refunds are only applicable within 60 days of purchase and only under the conditions stated above.
  
  

• To request a return, please contact our customer service team for instructions and authorization before sending equipment back.
  
  

• Processing and/or software fees associated with the service are non-refundable.
  
  

• Returns for special order / drop-ship hardware follow the partner’s policy (including any restocking fees, return windows, and condition requirements).

Contact Us

For more information about our return policy or if you have any questions, please do not hesitate to contact our customer support team. We are here to support your business every step of the way. Contact us