Return Policy
Thank you for choosing our services for your business needs. We are committed to ensuring the satisfaction and success of our customers. Please review our return policy below, which applies to all hardware purchases made through our website.
Hardware and Merchant Account Connection
All hardware purchased from us must be used in conjunction with a new merchant account set up through our service. Our sales and discounts are exclusively available for new customers or existing customers opening a new location.
Merchant Account Setup
Following your hardware purchase, our team will contact you to initiate the setup of your merchant account. This account activation is essential for the functionality of your device. The terms and conditions of the merchant account will be presented for your agreement during the setup process.
Commitment Period
Approval of your merchant account may require a commitment to use the account for a specified duration, which varies based on the chosen system, rates, and other factors. These details are negotiable with our sales agent prior to submitting your application.
Refund Policy
Before Merchant Account Activation: If you decide not to proceed with the new merchant account after purchasing equipment, you are eligible for a refund. Please note that refunds may take up to 10 business days to process and will be credited back to your original payment method.
Post Application Decline: In the event your application for a merchant account is declined, you will be refunded for the hardware purchase. The refund process will follow the same timeline as above.
Once a merchant account is approved, hardware is programmed, and equipment is shipped, you will no longer be eligible for a refund.
Conditions for Refunds
Refunds are only applicable within 60 days of purchase and under the conditions stated above. Please contact our customer service team for assistance with your refund request.
Contact Us
For more information about our return policy or if you have any questions, please do not hesitate to contact our customer support team. We are here to support your business every step of the way. Contact us